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FAQ
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HELP TOPICS
THE EVENT
Linden Lab originally banned gacha in Second Life in 2021. In May 2025, they reinstated gacha with updated guidelines, effective immediately upon their announcement.
According to Linden Lab, this decision followed a review of changing global regulatory guidelines surrounding gacha, and they determined it could be re-introduced under the current rules.
Following this change, The Arcade returned to its original gacha model with our July 2025 comeback round. All Arcade machines are set up in accordance with Linden Lab’s current policies.
The Arcade is held on The Arcade region in Second Life. We open four times a year:
• March
• June
• September
• December
Each round runs for the full month, giving you plenty of time to visit, play, and trade.
There are two common reasons:
It’s an off-month. The Arcade region is only open to the public during our event months (March, June, September, and December). During the other months, the region is closed while we prepare the next round.
The sim is full. During opening week, the region fills up quickly. If your teleport fails with a “region full” message, it just means the maximum avatar limit has been reached. Please keep trying—spots do open up as people come and go.,
This is usually a lag or loading issue. To help the event run smoothly, we restart the region daily and keep the avatar limit reasonable, but you may still need to adjust your own settings.
Try the following:
• Wear a full body alpha and remove high-lag attachments.
• Detach HUDs, AOs, and unnecessary scripted items.
• Lower your draw distance and graphics settings.
• De-render or hide nearby avatars if your viewer allows it.
If you’re still struggling to move or rez machines, consider coming back at a quieter time. The Arcade runs for an entire month, so you don’t have to get everything on opening day.
If you see griefing or disruptive behavior at the venue, please contact:
• TheArcadeSupport Resident
• The Event Manager: TheArcadeManager Resident or JulieUK2012 Resident
Send a quick IM with what’s happening, and include screenshots or chat logs if possible so we can respond quickly.
PRIZES
You can browse every machine and prize in our Gacha Catalog.
Check the catalog to see full key images, prize lists, and creator information for each round of The Arcade.
If a prize isn’t delivered:
Locate your transaction details in your Second Life account or viewer.,
Send a notecard (or IM if the creator prefers) directly to the creator of the machine, including:,
• The transaction information
• The name of the machine
• The date/time you played
Designers handle their own customer service and will be able to redeliver or assist you.
Please contact the creator of the item as soon as possible.
Send them a notecard describing:
• Which item you received
• What’s wrong (broken script, missing texture, incorrect permissions, etc.)
• Any supporting details (screenshots, transaction info if helpful)
They’ll work with you to provide a fix or an updated version.
The chance of winning a rare in an Arcade machine is automatically generated based on the number of prizes in that machine. Designers cannot manually set or boost their own rare odds.
Behind the scenes, a random number generator decides whether you win a common or a rare. Because it’s random, the exact distribution can’t be guaranteed over a small number of plays.
In general terms:
• Each individual rare is set to be about half as likely as each individual common in the same machine.
• Over a very large number of plays, you can expect to end up with roughly half as many copies of a rare as you would of a common.
The simplified formula we use is:
(Number of rares ÷ Total number of prizes) × 0.5 × 100 = Approximate percentage chance of that rare.
Random numbers are used to determine whether an avatar wins a rare or a common. It’s important to note that since the numbers are randomized, we cannot guarantee exact proportions are allocated of any particular item. Statistically, if you play forever, you will end up with roughly half as many of a rare as you would a common.
The following formula is used: The number of rares are divided by the total number of items, multiplied by 0.5 (approximately one half), and multiplied by 100 to get a percentage.
To keep things fair for everyone who plays:
• Creators should not sell individual Arcade prizes directly to customers while the event is running.
• Prizes are meant to be obtained by playing the gacha machines during the event (and, when applicable, in any post-event gacha machines a creator chooses to set up).
If a creator later chooses to repurpose or re-release items in a different format, that will be at their sole discretion.
TRADING/RESELLING
Our in-world update group and our public Discord server both serve as trading hubs, with moderated spaces where residents can safely arrange swaps and trades.
In Second Life: Use our update group chat to look for missing pieces, complete sets, or trade duplicates.
On Discord: Visit the Trading category on our server to post your offers, ISO lists, and trade ads.
Please make sure you read our official trading rules before initiating any trades:
• In-world rules are posted in the group’s main Info/About section.
• Discord rules are posted in the server’s #rules channel.
A note of caution: You may encounter third-party trades, resales, or exchanges. Because these are resident-to-resident deals, The Arcade Staff cannot:
• Verify or enforce agreements
• Guarantee deliveries or payments
• Mediate disputes
Whether you’re trading in group chat or on Discord, remember that while you may have a valid agreement with another resident, The Arcade is not a party to those deals and cannot resolve conflicts. Please trade responsibly and at your own risk.
Please be careful with third party exchanges. Because we have no means of resolving these transactions, Arcade Staff cannot verify, enforce, certify, examine, uphold or adjudicate any promise, contract, deal, bargain or agreement made by and between members of The Arcade’s update group. While you may have a valid agreement with a resident, The Arcade is not a party to, and cannot resolve, your dispute.
The Arcade does not operate an official resell channel.
If you choose to resell your items, you’ll need to use your own preferred marketplace or method, in line with Linden Lab’s Terms of Service and any permissions set by the creator.
PARTICIPATION
Participation as an Arcade creator is currently by invitation only.
At this time, we’re not accepting creator applications, but we truly appreciate your interest and support. If and when that changes, we’ll announce it through our official channels.
Our official blogger team is also invite only at this time.
We’re not currently accepting blogger applications, but we’re always grateful for residents who share Arcade content on their own platforms. If opportunities open up, we’ll post details via our social media and in-world group.
We currently select our event sponsors from our existing lineup of participating Arcade creators. If you’re not in the current round but are interested in sponsoring a future round of The Arcade, please contact event owner Emery Milneaux in-world to discuss potential opportunities and other ways to get involved.
You can join our in-world group by following this link and clicking Join:
https://my.secondlife.com/groups/28a1ad98-45dd-e426-120e-b675519fd2da
Once you’re in, you’ll receive notices about:
• Event dates and openings
• Vendor reveals and prize previews
• Occasional contests, early access opportunities, and other Arcade news
To be granted chat privileges, please send a notecard with your request to our Lead Moderator: Opal Faith
UPDATES & CHAT ROLES
What to know before you visit
How Arcade prizes work
Trading rules and resale info
Ways to join and participate
How to stay informed and connected
The Event
Prizes
Trading/Reselling
Participation
Updates & Chat Roles
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